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Privacy Policy

Your privacy is important to us and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (such as your name, email address and payment and delivery address). All such information is held securely. Carpetrunners complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

The information CarpetRunners.co.uk collects

This notice applies to all information collected or submitted on the CarpetRunners.co.uk website. On some pages, you can order products and make requests. The types of personal information collected from these pages is:

• Name
• Address
• Email address
• Phone number

On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient’s delivery address. In this circumstance, the types of personal information collected is:

• Name
• Address
• Phone Number

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order e.g. our carriers.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive and to contact you regarding your order. Such addresses are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Placing an order

Carpetrunners.co.uk uses SecureTrading, the UK’s leading independent Payment Service Provider, to process credit and debit card payments. All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways. We do not save your credit card number or security number. SecureTrading supports the full range of fraud-prevention methods including online transactions authorisation, cardholder verification (i.e. via Verified by Visa and MasterCard Secure Code), and Address Verification Service (AVS).

How to contact us

Should you have other questions or concerns about this privacy policy, please contact us at T: 01295 722831 or email sales@carpetrunners.co.uk

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