Most of the products we sell are high quality and made-to-order, we are sorry it’s therefore not possible to offer a next-day service.
Lead times for delivery vary depending on the complexity and finish of products. At present, predicted delivery times are shown below.
|STAIR RODS||DELIVERY TIME|
|Blacksmith: Ball, Arrow||2-3 weeks|
|Country: Arran, Balladeer, Bordeaux, Sherwood||8-9 working days|
|Crystal: Amber, Rainbow, Rose, Sky||8-9 working days|
|Eastern Promise: Cairo, Dubai, Dune||8-9 working days|
|Jubilee||3-5 working days|
|Homepride||3-5 working days|
|Premier: Balmoral, Chatsworth, Hanover, Lancaster, Windsor, Woburn||3-4 weeks|
|Royale: Beaumont, Louis, Vue||8-9 working days|
|Tudor: Light, Dark||3-5 working days|
|Victorian Stair Clip||3-5 working days|
|Vision: Arrow, Piston, Sphere||8-9 working days|
|DOOR THRESHOLDS and TRIMS||DELIVERY TIME|
|Premier range: all finishes excluding antique brass and antique bronze||4-5 working days|
|Premier range: antique brass and antique bronze finishes (only)||5-6 working days|
|Ali range||3-5 working days|
|Feline range||5+ days: exact delivery advised at time of ordering|
|AL/ range||5+ days: exact delivery advised at time of ordering|
|CARPET BINDING and ACCESSORIES||DELIVERY TIME|
|Carpet Studs||3-5 working days|
|Easybind, Easybind Installation Kit||3-5 working days|
|Easyshims||3-5 working days|
|Pipe Collars||3-5 working days|
|Skiffers||3-5 working days|
Working days: Monday to Friday inclusive, excluding Bank Holidays
We offer free delivery for many of our products, including door thresholds and stair rods, dependent on your postcode and order value.
Orders over £75.00 in value are delivered free of charge to most UK mainland addresses. Under £75.00 the charge is £8.95 including VAT.
For the Highlands and certain Scottish postcodes and off-shore islands a fixed delivery charge of £15.00 including VAT is charged. For the Isle of Wight and Channel Islands a fixed charge of £20.00 including VAT is charged. We have been forced to suspend delivery to Northern Ireland due to current customs issues – we hope this is temporary.
In order to secure volume discount, we use certain carriers, regardless of the dimensions or value of the order. We pass on these discounts to our customers. Please note we do not make profit on our delivery charges.
Deliveries require signing for unless an instruction to leave the parcel in a safe place was provided at the time of ordering. The carriers are not allowed, for security reasons, to follow any written instructions left for them at the delivery address and therefore your parcel in this situation would be returned to the depot and a calling card left. If it is likely that nobody will be available to sign for your delivery then it is best to complete a different delivery address to the billing address e.g. place of work or a neighbour, at the time of ordering. Please untick the box in the basket accordingly. Alternatively, you can provide brief instructions in the basket where to leave it if you are out; we suggest the place needs to be secure as this is at your own risk.
For any delivery query you may have please do get in touch T: 01295 722831 E: firstname.lastname@example.org
Please see our Terms & Conditions page.
Regrettably, we are no longer able to ship to Northern Ireland nor Europe, including The Republic of Ireland. Otherwise, we deliver to the rest of Great Britain.