Delivery & Returns

CarpetRunners.co.uk delivers throughout the United Kingdom, British Isles and Republic of Ireland. For deliveries elsewhere in Europe please email us for a quote.

Delivery times – how long and when?

Delivery lead times vary by product. Most door thresholds, flooring trims, carpet binding and standard stair rods take 3 to 5 days to be delivered to your door. Made-to-measure stair rods typically take around 6 to 7 working days, although the solid Premier rods in specialised finishes can take up to 3 weeks. Please check on the product’s specification page for more detailed information.

Deliveries typically are between 7am and 6pm on a weekday.

Urgent deliveries

Dependent on your postcode and the products you require, it can sometimes be possible to despatch an order on a 2 days service – please get in touch by telephone.  T: 01295 722831.

Delivery charges

We offer free delivery for many of our products, including door thresholds and stair rods, dependent on your postcode.

Orders over £75.00 in value are delivered free of charge to most UK mainland addresses. Under £75.00 the charge is £8.95 including VAT. For the Highlands and certain Scottish postcodes, off-shore islands, Northern Ireland and the Republic of Ireland there is a flat rate charge of £12.95 including VAT.

Signing for your delivery

Deliveries require signing for unless an instruction to leave the parcel in a safe place was provided at the time of ordering. The carriers are not allowed, for security reasons, to follow any written instructions left for them at the delivery address and your parcel, in this situation, would be returned to the depot. If it is likely that nobody will be available to sign for your delivery, then it is best to provide an alternative delivery address e.g. place of work or a neighbour, at the time of ordering. Alternatively, you can provide instructions during the check-out process where to leave it if you are out; we suggest the place needs to be secure as this is at your own risk.

Delivery queries

For any delivery query you may have please do get in touch T: 01295 722831 E: sales@carpetrunners.co.uk

Returns

Please see our Terms & Conditions page.