Q: My kitchen tiled floor is higher than my hall carpet, how do I join them up without having a step?
A: You can use Easyshims under your carpet to lift it up to the level of your hard floor e.g. tile. Alternatively, you can use the Premier Ramps and Premier Two Way Ramps for a hard to a hard floor or the Compression Ramps (carpet to a hard floor). These all cater for different heights and most flooring types.
Q: Can I cut your door bars to fit my doorways?
A: Yes, they can all be cut with a sharp hack-saw.
Q: Can you recommend a fitter?
A: We recommend you use a qualified fitter: the National Institute of Carpet and Floorlayers is a good organisation to locate a fitter in your area.
Q: What is the difference between the Premier Z and the Premier SQ?
A: The Premier Z’s sit over the top of the two floor surfaces, covering both edges, whilst the Premier SQ butts up against the edge of the hard floor and therefore the tile or wood flooring edge is visible.
Q: What is the difference between the Premier, the Feline and the AL ranges?
A: The Premier range is made of solid brass in a wide selection of finishes, whilst the base section (under the floorcovering) is made of aluminium. The Feline range is an exclusive collection made entirely in solid brass and in a choice of finishes; it is acclaimed by interior designers for its fine finish. The AL range is manufactured from robust aluminium and offered in a choice of finishes, including fashionable stainless.
Q: Do stair-rods hold my carpet in place on the stairs?
A: No. They are merely decorative and you should secure your carpet with another means, such as gripper.
Q: Do you use stairrods and clips only with carpet?
A: No, they also work well with sisal, coir and flat weaves, providing there is suitable underlay.
Q: Can I use them on my fitted stair carpet?
A: Yes, choose either the Front Fix or Side Fix options. We offer a choice of designs in a variety of finishes including pewter, brass, chrome, satin nickel and oak.
Q: Does the length of the stair rod include the acorn ends?
A: It depends on the range you wish to order. For most of the designs the measurement listed is for the tip-to-tip measurement. For example, if you chose the Crystal design, the measurement you order includes the crystal finials. However, the Jubilee and Homepride ranges come in fixed lengths only for runners up to a stated width and you cut them to length. Full details are provided on the product pages and in your basket.
Q: Should my stair rods be the same width as my runner or longer?
A: You need to allow for an overhang on either side of your runner. The amount depends on the diameter and style of your stair rod – please see our Measuring and Fitting Rods for more information.
Q: Do you sell chrome finished stair rods?
A: Yes, we offer a mirror finished chrome and a brushed chrome finish in many of our ranges, including Premier, Vision, Eastern Promise and Country.
Q: I have some old triangular rods with fleur de lys, can I match up?
A: Yes, take a look at the Royale range – the Louis has fleur de lys finials.
Q: Can I have a runner and stair rods on my spiral staircase?
A: Yes, but you will need to employ an expert fitter, who will fit the runner first and then calculate the various dimensions of rods you require, and angle them as they turn the corner. The winder bracket design of the Blacksmith is particularly suited.
Q: How many stair rods do I need to order?
A: Count the number of stairs and add one for any hall or landing, from which the stairs rise i.e. it is attractive to have a stair rod at ground or middle landing level, although this is not always possible.
Q: I’ve got some old carpet rods but have lost the brackets, can I buy spares?
A: Yes, we sell spare pairs of brackets for triangular and cylindrical versions. Do check the dimensions of your rods before ordering. If the diameter is slightly different, we can supply foam inserts, on request, to stop the rod rattling in the bracket.